Our services

Multi Group specializes in complex realization of catering services in high and top quality, from project to delivery, training, customer service and consulting service. The Multi Group is characterized by the realization of catering services customized independently, not from catalogues of modules. Multi Group is particularly specialist in custom-made solutions in top quality with a significant market share.

Standard parts of deliveries are:

  • project solution adapted for customer requirements and requests
  • custom-made manufacturing from top-quality technological and material components
  • full assistance in pre-realization stage, active attendance while inspection days, documentation processing, final inspection
  • delivery, assembling, connecting to the existing installation spot including needed adjustment, commissioning, operational adjustment, verification of operating parameters
  • introductory operator training, provision of user documentation in Czech language and/or in any language at the option of customer
  • initial revision of electrical connection of machines and equipment, when by generally binding regulations required
  • legislatively conforming documentation of compliance CE
  • maintaining the same level of discounted prices for additional supplies, attachment supplies, consumable goods and spare parts as the first delivery, only with taking into consideration of inflation and foreign exchange effects.

Services

We provide at least 24 months warranty for all supplied goods, we are able to individually adapt to the client’s requirements and offer a warranty for up to 60 months. Our operators are able to remove the defects right on the place thanks to our own service facilities and fully equipped service vehicles. The service vehicles are fully equipped with the most frequently used spare parts, which allows us to guarantee removing the defect in less than 48 hours from reporting, in extreme cases even earlier.

During the warranty period is service available 24/7, after the warranty will be determined in the service agreement.